Returns & refunds

Contact Great Choice within 7 days of delivery if an eligible item is unused, unopened and in its original saleable packaging. Proof of purchase is required.

Damaged or incorrect items

Check goods on delivery. If an item arrives damaged, incomplete or different from your order, photograph the item and packaging and contact us promptly so we can arrange a suitable solution.

Non-returnable items

Cut-to-length cable or pipe, special orders, installed products, clearance items and goods altered to customer specification cannot normally be returned unless defective.

Refund timing

Approved refunds are processed using the original payment method. Bank and payment-provider processing times may vary.